Freshworks has officially launched its AI Agent Studio, a low-code platform designed to help IT teams build custom, autonomous agents for internal service management. The studio allows administrators to drag-and-drop skills and knowledge bases into an agent's brain.
Compounding Efficiency
Early beta testers report that these IT agents handle up to 60% of tier-1 ticket resolutions, from password resets to software provisioning. By freeing up human agents, companies are seeing compounding efficiency gains across their service desks.
